LOS ANGELES MISSION COLLEGE

TECHNOLOGY DEPARTMENT REORGANIZATION

The Technology Department has been reorganized under the leadership of an Interim Dean of Technology, Maury Pearl and reports directly to the College President. The intent of the reorganization is to achieve a uniform level of quality technology services and support for the campus, to establish goals and provide leadership, and to develop technology standards, priorities, policies and procedures. The new department is structured into three major areas:

v Instructional Support Team

v Network and Web Support Team

v Administrative Support Team

OUR SUPPORT TEAMS

The Instructional Support team consists of Julie Pepe and Terry Carter. Julie is responsible for the teaching labs and the Computer Commons areas in the Learning Resources Center. She will be assisting students in the Computer Commons as well as keeping the computers operational in both the commons area and the instructional labs. Terry is responsible for video conferencing, audio visual equipment for classroom instruction, duplication of cassettes, and providing audio and video for campus events. He will be working to improve our distance learning connection, thereby offering improved video conferencing to the campus as well as the community.

The Network and Web Support team consists of John Beck, Arnel Arenas, and Derek Law. This team handles the network management, including e-mail, internet, setting standards for computer equipment purchases, researching new

technologies and maintaining servers and network equipment.

The Administrative Support team consists of Maury Pearl, Joyce Holloway, Jerry Garcia, Carlos Garcia, and Eric Rettke. This team handles non network functions, e.g., Help Desk (WebStar), software (desktop) support, customer service, new installations, telephone, staff training, data base applications, assure technical currency on desktops, and administrative functions. This group will be responding to the campus computer needs; faculty, staff and student.

As this semester begins, each member of this reorganized department is settling into their new roles and responsibilities. We appreciate your support as we begin the new academic year with some interesting projects. They are:

TECHNOLOGY DEPARTMENT PROJECTS

Help Desk/Customer Service Support

The Administrative Support Team requests that whenever possible use the WebStar software for service requests. A Computer Help Desk procedure is attached to assist you in using WebStar. But, in the event you cannot use your computer to access WebStar the Help Desk phone number is 7111. We will also be working on improving the installation of new computers to desktops soon after delivery.

Microsoft Outlook for E-Mail

We will be migrating to Outlook as our e-mail replacing the CCMail system. All the other colleges and the District have converted to Outlook. We will be providing staff training on Outlook since it has many features. After the conversion we will be setting up Outlook E-mail accounts for adjunct faculty.

New Computers in the Computer Commons area

Over the summer we had seventy-two (72) computers and monitors installed in the Computer Commons area of the Learning Resources Center. Instructional software has been installed.

Kiosks near the Admission & Records Office

These kiosks are for student use and we will be adding a printer in order for the students to have full functionality. We have also made arrangement to have these kiosks maintained and kept in operational condition.

Software installed in LRC room 219

Instructional software has been installed in the labs.

Network and Web Support staff

Our Network and Web Support staff has been relocated to LRC, room 114. This area is more easily accessible, freeing up the vacated area for a server room. This was a necessary move in order to provide environmentally friendly spaces for both people and machines.

As the semester moves forward, we, in the Technology Department will be working toward improving customer service with quicker turn around times on service requests and responses to requests that cannot be attended to in a timely manner. Our Network and Web Support staff will be working to improve our overall network. Our Instructional Support staff is thinking of creative ways to assist our students and staff while not increasing staff size. We may hit some bumps in the road. Hope you’re not one of them. Enjoy Fall, 2004 semester.